Santander Consumer USA Inc. |
July 30, 2010
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Customer FAQ
Topics & Questions
Billing Questions
Where should I mail my payment?
May I have my payment automatically deducted from my checking or savings account?
How can I make a payment that posts quickly?
Will funds be drafted from my account the day they are received?
Do you accept payments by telephone?
How is daily interest computed?
If my payment does not clear the first time it is submitted, will the transaction be submitted again?
Online Payment Questions
Was my online payment received? How do I know?
When will my online payment be posted to my account?
I have made a payment. Why am I getting calls regarding a past-due amount?
When will my online payment be debited from my credit card / checking / savings / etc. account?
I tried to use the online payment site, but the system is not recognizing my account number, date of birth and/or Social Security number. What's happening?
I made a data entry error and paid an incorrect amount and/or used the wrong type of payment method. What can I do?
I believe my card / account number was used fraudulently for a payment. What can I do?
Other Questions
If I believe that I qualify for assistance through the Servicemembers' Civil Relief Act (SCRA), how do I receive help?
How do I request the amount required to pay off my account?
Where do I mail payoff checks?
How do I request my payment history?
How do I cancel my Vehicle Service Contract (warranty)?
How do I handle an insurance claim due to physical damage?
How do I get my insurance check endorsed?
Where do I send insurance information?
What do I need to do if I must take my vehicle out of the United States?
Payment Arrangements
May I refinance my contract?
Is there a grace period for late payments?
At what point will I be charged a late fee?
May I skip a payment?
May I change my payment due date?
Title Questions
When will I receive my title?
I have moved to a different state and need to get tags for my auto. What should I do?
My temporary tag from the dealer has expired. What do I do?
I have lost or never received my title, and my car is paid off. What do I do?
What issues are NOT handled through the title department?